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Some key areas of coverage include:
• ServiceNow Architecture and Design: Understanding the foundational structure of ServiceNow and how it integrates with other systems.
• ServiceNow Administration: Setting up, configuring, and managing the ServiceNow platform.
• ServiceNow IT Service Management (ITSM): Knowledge of ITIL processes and how they are implemented on the ServiceNow platform.
• ServiceNow Automation and Scripting: Implementing scripts and automation to streamline processes within ServiceNow.
• ServiceNow Security and Access Control: Managing roles, permissions, and security configurations within ServiceNow.
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